HELP CENTER

No. You can place an order as a guest through our website checkout.

However, creating an account is recommended because it allows you to conveniently:

• View your order history
• Track your orders in real time
• Save your shipping and billing information
• Manage your account details and preferences
• Reorder your favorite gemstones more easily

No, there is no minimum order value.

However, each product has its own minimum purchase quantity:

• Most gemstone beads: minimum 10 pieces per item
• Bracelets and selected shaped beads: minimum 20–30 pieces per item

The exact minimum quantity is clearly shown on each product page before you order.

Yes. You can combine different gemstone types, colors, sizes, shapes, and styles in the same order.

Each product or variation may have its own minimum quantity, so please check the product page before ordering.

Not necessarily. Products may be listed as In Stock or Pre-Order.

For in-stock products, we can normally ship quickly after order processing. Pre-order products require additional production time, which is normally approximately 2–3 weeks before shipment.

Product availability is updated regularly. If an item becomes unavailable, our team will contact you.

Yes, please ask us! We manufacture and supply a very large range of gemstone beads.

If you cannot find the gemstone, size, shape, or style you need, simply send us:

Our manufacturing team will check whether we can supply or produce it for you.

Please contact us as soon as possible if you need to change your order.

We will try our best to accommodate changes before your order has been processed, produced, or shipped. Once an order has entered production or has been shipped, changes may no longer be possible.

If an ordered item becomes temporarily unavailable, we will contact you directly to discuss the available options:

• Wait for the item to be restocked / manufactured
• Replace it with another comparable gemstone or item
• Remove the item from your order
• Receive a refund or appropriate account adjustment

We will work with you to find the most suitable solution.

The gemstone classification and treatment are clearly indicated on each product page. Approximately 80% of our gemstone bead collection is natural stone.

If you only want natural gemstones with natural, untreated color, please visit our dedicated collection:

If you are also interested in natural gemstones that have been heat-treated or dyed for vivid hues, visit:

Yes. Where the product is identified as Natural, it is genuine natural stone.

We clearly distinguish natural, treated, and synthetic materials on our website so our wholesale and retail customers can make an informed purchasing decision.

Natural gemstones can contain natural inclusions, color variations, crystalline patterns, and other characteristics formed during their millions of years of geological formation.

Natural gemstones are formed by nature, so color and appearance naturally vary from stone to stone and from batch to batch.

Differences may occur in:

• Color tone and shade
• Color intensity and saturation
• Veining and mineral patterns
• Transparency and opacity
• Natural inclusions and mineral spots
• Surface luster

Photography, lighting conditions, and individual monitor display settings can also affect screen color. Our photos represent the general quality and character of the batch.

No. Natural gemstones are not identical synthetic plastics. Natural variations are part of the character and organic beauty of genuine earth-mined stones.

Beads from the same strand or batch may exhibit subtle differences in color, pattern, inclusions, and clarity.

If you require exceptionally uniform color or grade for commercial production, please contact us before ordering so we can hand-check availability.

A standard 15.5" (approx. 39–40 cm) strand contains approximately:

*Quantities are approximate because natural gemstone cutting and hole drilling can create minor millimeter tolerances.

A standard 7.5" (approx. 19 cm) bracelet contains approximately:

*The actual count may vary slightly depending on bead size calibration and elastic tension.

We accept secure payment by:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB
• PayPal: Instant checkout with PayPal balance or linked cards
• Wire Transfer (T/T): Available for high-volume wholesale orders

Payment is completed securely through our encrypted website checkout.

Yes, 100%.

Our checkout uses industry-standard 256-bit SSL encryption to protect your payment and personal data during transmission.

Payments are processed directly by certified tier-1 payment gateways. BEAD.hk never stores your sensitive credit card numbers on our servers.

Yes.

Jewelry Centre Mfy. is a genuine gemstone bead manufacturer based in Hong Kong, established in 1976.

Our factory-direct wholesale pricing allows jewelers, designers, and distributors to buy direct from the production source without unnecessary middleman markups.

115% Guarantee We offer a 115% Lowest Price Guarantee on qualifying gemstone products.

If you find the same qualifying product offered at a lower comparable wholesale price elsewhere, please contact us with the competitor's product link and price details.

Our team will review the comparison according to the terms of our Lowest Price Guarantee and provide the price adjustment.

For orders over US$5,000, we offer FREE FedEx Shipping!

For orders below this amount, product prices and shipping charges are calculated separately to ensure transparent factory pricing.

Available shipping options and discounted rates are clearly displayed during checkout before payment.

All orders are packaged under strict quality control and shipped directly from our manufacturing and logistics facilities in Hong Kong.

We ship worldwide using reliable international carriers including FedEx Express and Sea Freight.

For in-stock products, FedEx transit time is typically approximately 2–4 business days after dispatch to most major international destinations.

For pre-order or custom items, production takes approximately 2–3 weeks prior to shipment.

Delivery time can be influenced by destination country, local customs clearance, and holidays.

FREE SHIPPING Yes!

All wholesale orders of US$5,000 or more automatically qualify for FREE FedEx Express Shipping.

Transit time is fast (2–4 business days) with full tracking and signature delivery.

We provide multiple options to minimize your shipping overhead:

• 50% OFF FedEx Shipping: Subsidized express rates for orders below US$5,000.
• Sea Shipping — US$65 Flat Rate: An economical option per shipment for larger orders when fast delivery is not required.
• FREE FedEx Shipping: On orders of US$5,000+.

• Choose FedEx if: You need your gemstone beads quickly (2–4 business days) with comprehensive tracking and door-to-door express handling.

• Choose Sea Shipping if: Speed is not urgent and your primary goal is reducing bulk shipping cost.

For most wholesale bead orders, FedEx Express is highly recommended.

FedEx Express generally requires a valid physical street address and cannot deliver to PO Boxes.

If you only have a PO Box available, please contact our team before placing your order so we can arrange suitable carrier options for your location.

Yes. Once your order has dispatched from Hong Kong, you will receive an email notification containing your official carrier tracking number.

You can track the transit progress in real time via the carrier's online tracking portal or through your BEAD.hk account.

Please contact us immediately if you need to modify your delivery address.

We can update your address easily if the order has not yet left our warehouse. Once an order has been picked up by the courier, address changes may incur carrier re-routing fees.

For FedEx shipments, FedEx operates as the customs broker to manage standard import clearance and deliver directly to your address.

If local customs authorities require additional recipient information, FedEx will contact you directly.

Import duties, VAT, or local customs taxes depend on your country's customs regulations and import thresholds.

Applicable duties or taxes are the responsibility of the importer. In many countries (such as the US with its de minimis threshold), wholesale orders below specific amounts may clear duty-free.

Yes. FedEx provides complete door-to-door delivery directly to the address specified in your order.

Guarantee Every shipment undergoes multi-point inspection in Hong Kong before leaving our factory.

We provide a 100% Worry-Free Money-Back Guarantee. If your received order has a quality defect or discrepancy, please contact us promptly and our support team will resolve it with a replacement or refund.

Please contact us as soon as possible after delivery. To help us resolve it quickly, please provide:

1. Order number
2. Product name or SKU
3. Clear photos showing the damaged items
4. Photos of the outer shipping box if damaged during transit

Our customer service team will review the issue and issue an immediate replacement or credit.

Please verify your package upon receipt. If you notice a shortage or count discrepancy, send us:

• Order number
• Product SKU
• Quantity received vs. quantity ordered
• Clear photo of the received items and packaging labels

We will cross-check our packing records and promptly resolve any shortage.

Please contact us for authorization before using our product imagery or copywriting commercially.

We provide high-resolution media kits and product assets for authorized wholesale partners and distributors.

Reach out to our customer care team right away with:

Providing detailed information allows our Hong Kong headquarters to investigate and provide a swift solution.

We respond to all customer inquiries within 1 business day.

If you have not seen our reply:

• Check your Spam / Junk / Promotions email folder.
• Add our domain @bead.hk to your email contacts or safe-senders list.
• Contact us via WhatsApp or live chat if your issue is urgent.